FAQs for Custom Apparel

We want to make the ordering process for you as easy as possible! Please read this list of common questions to get more information or contact our live chat representative.


We are by appointment only but we have general office hours from 9 am – 5 pm EST, Monday through Thursday and 9 am – 3 pm on Fridays. Please feel free to email us after hours as we answer all emails in the order we receive them the following day.

The fastest way to receive a quote is to send us an email with all the following information; Quantity of your order, apparel type, and the artwork. You can email us at tagit.printers@gmail.com

We do not offer free sample orders as a service. However, you’re welcome to place a small order before you plan on placing a larger order to test out our printing service. In addition, if you’re worried about print quality, please check out our gallery page for some images of our previous work.

The best way to get in touch with us is to send us an email at tagit.printers@gmail.com

We are located at 606 Simcoe St N. Please schedule an appointment before dropping by.

Please see the other tabs.


Please contact us within 5 days for any claims for misprinted/damaged/defective items in your order at tagit.printers@gmail.com. For packages lost in transit, all claims must be submitted no later than 10 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Because we do custom printed products we cannot provide returns for sizing issues or buyers remorse. Please be sure to check the sizing charts provided on the product pages and to properly review mock-ups before finalizing your order. If a particular item does not have a sizing chart we can provide you with one by your request at tagit.printers@gmail.com.

For wrong address or unclaimed items, you will be liable for reshipment costs.


We can offer exchanges on our stock products if they are sent back to us unused. You have 14 days to notify us of the exchanges and 30 days to ship it back to us. Customers will be responsible for the cost of shipping items back to Tag-it Express or dropping it off at our store location in Oshawa. Exchanges can only be made once the items are received and confirmed undamaged by Tag-it Express.


Once your order is placed, the production process begins immediately. If you need to cancel an order, please call or email us as soon as possible and we will do our best to see if we can accommodate your cancellation request, but it is not guaranteed. You may be subjected to a small cancellation fee if materials have already been used.

Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for:

  • Custom or personalized orders
  • Intimate items (for health/hygiene reasons)
  • Items on sale


Standard production time is 7 business days in-house after approval and a max of 14 days depending on the size of the order, plus 3-5 business days for delivery. However, rush orders may be accepted. Feel free to contact us with your request.

Yes, we do by request.

Sizing charts are available on product pages. For something custom, we are able to attach it with your order request.

Yes. ATC The Authentic Company is a manufacturing company based in Mississauga Ontario.

If you have a certain item you would like printed on please contact us at tagit.printers@gmail.com and we will try to work with your requests. However, we can not guarantee our level of quality if the item has been previously worn. Things like sweat can cause discoloration and stains.

Packaging & Shipping

We currently do not offer free shipping. However, we are able to offer it in special cases based on order sizes.

We currently use Canada Post

How do I get a tracking number for my order?

A tracking number (if applicable) will be provided via email once your order has been shipped.

Can I pick up an order?

We offer location to pick up during office hours when arranged with our customer service staff.

We can arrange to ship outside of Canada, please contact us at tagit.printers@gmail.com for more details.

Pricing & Payment

Yes, we do both. Please send us an email and we can discuss pricing and order sizing.

We determine pricing based on the cost of the apparel type, the size and design of the artwork, and the quantity of the items required to fill the order.

Are there any additional fees?

No. Cost is determined when your quote is given to you at the beginning of your order.

What payment methods do you accept?



300dpi (dots-per-inch) is our minimum.

What file types work best?

For best results please use high resolution .jpeg or .png images or vectored.

Our design team will contact you if your artwork will not work, however, we will try our best to come up with an alternative solution.

Do you offer sleeve printing?

Yes, of course! We can add custom sleeve prints.

Will you screen-print my order, or will you use DTG (direct-to-garment)?

We use DTG to create full colour prints.

Printing Methods

What is DTG?

Direct-to-Garment Printing is a high-quality method of printing custom apparel. Printing uses a specially formatted inkjet printer that prints water-based ink directly into the fabric of your t-shirts. DTG printing is ideally used to print multi-color images or to reproduce photos. Direct-to-Garment leaves a softer feel but still has the same long-lasting durability as Screen Printing.